FloraPass
English
Italiano
Log inStart free
Menu
Support

How can we help?

Tell us what you are trying to do and where you got stuck. Your message goes directly to the FloraPass team.

Email support

We aim to reply within one business day. Support is email-only on business days and is not a guaranteed response time — see the Terms of service for what support covers.

Contact

How to reach us

Email support@florapass.eu for help with your account, operator profile, or a plant passport you created.

A faster answer

What to include

  • The email address on your FloraPass account.
  • Your operator or organisation name.
  • The passport number when your question concerns a specific passport.
  • A short description of what you expected and what happened instead.
Response time

What to expect

FloraPass support is a small team, not a 24/7 help desk. We normally respond within one business day; there is no guaranteed response-time commitment yet.